[Resolved]  Renault — multiple problems in the car

Renault as a brand does not have a conscience.

We bought a Renault Kwid AMT (Bangalore) just a few months ago. The car has spent more time in the service station than with us.
The issues with the car are as follows

The car has refused to start multiple times and every time we took it to Renault, they told us the software needed to be updated. They would update the software and the problem would occur again. This time they’ve updated the software yet again(they have done nothing new) and just given the car back to us.

What they did not do is fix the other problems we had told them about

The camera for the sensors isn’t working - this was told to the Indiranagar branch person(Irfan) and your Silkboard branch - but the car came back with the same problem

Since yesterday the central locking is not working almost suddenly and we are also unable to lock the car.

In the past few months we have had the car, we have regretted buying it every single day.

Whenever you raise a complaint, somebody from their end gives you very standard templated responses and offers no real help at all.

They will either say they are sorry, or they are coordinating or will reach out to us - nothing else

The manager from the Silk Board branch (Mr Santhosh) has said AMT’s are having this issue - then if the AMT’s are having this issue-
1) buy back the car and give the owners all their money back
2) replace the cars and make sure it doesn’t have the same issues

I would strongly urge everybody to consider other brands instead of buying a Renault, because service like this is very depressing and makes us regret going for a Renault. Their on ground customer service team is horrible(once the car came back with cables hanging- that’s how bad their service is)