[Resolved]  Renault — non delivery of repaired vehicle

Address:

Kannur, Kerala, 670007

Sir, I am writing to inform you that my Reanault Duster car (Regd No-KL-59N-1234) involved in an accident on 25 May 2018. I was not injured, but my car suffered a lot of damage and I brought it to the Renault Service Center located in Kannur, kerala on 26nMay 2018. My car is only 2 years old, and is worth far more than that. I understand that your estimator valued the repair costs as Rs. 8 lakh. But the car is not yet delivered to me as it is 03 months since the car handed over to the service center. Now I came to know that my car is repaired but insurance company not accepting the claim. When I contacted the insurance company officials, they told me that the dealer showed extra 2 lakh amount than the assessed claim which is not agreeable. Now I and my family are facing difficulties due to this irresponsible act by the dealer. In view of this, I am requesting you to please intervene in to the matter and take an immediate action regarding this matter as I wish to keep a warm relation with the company. Otherwise I have to think about other means to solve my problem as a genuine customer.

Thanking you in anticipation,
Yours sincerely,

Smt Preetha Manoharan.