[Resolved]  Renault — Pathetic service and hefty paid service charges - moti nagar/new delhi

Address:	New Delhi, Delhi, 110059
Website:	Renault India Service Centre/New Delhi/Moti Nagar

I am using renault duster 85 diesel dl9caa7220 and i am really dissatisfied with the service provided by renault moti nagar branch.
My car has gone for its service on 40, 000 kms to moti nagar service station on 4/02/2017. Mr preet pal singh ([protected]) they had given me an estimate of rs 18000 for this service which included lot o[censored]seless services.
Since my 2nd free service i have been telling them that i am facing the below major issues -
1. Very very hard clutch
2. Gears gets stuck everytime specially 1st and 2nd
I have reached to 40, 000 kms however your team was not able to resolve any of these issues. While doing service for 30, 000 kms they opened the gear box and changed some springs and lubricated the plates however it did not resolve the issue. Now they are asking me a whooping amount of rs 24000 for clutch overhauling.
Few questions from renault team -
1. Is this the customer service you are providing to your customers?
2. Is your team only concerned about money, if yes we are giving you our hard earned money you are not providing your useless services free. I have paid rs12000, rs 14000 and now rs 18000 only for service even after which the issue is not resolved.

Incase your team does not reach out to me with any solution as the car is still under warranty, i am really going to use this renault duster for garbage picking and definitely put some money on social media and mass awareness to not use and buy renault products.

I have also shared and sent few emails to your complaint department but got no response. Below is reference -
Renault complaint id[protected]Ref:_00db0czvn._500b0riecv:ref)
Contact person - rashmi kashyap

Contact no
+91-[protected]
+91-[protected]