| Address: | Nagpur, Maharashtra, 440009 |
| Website: | www.renault.com |
Pathetic service given by renault india (nagpur) - really very bad experience. (company as well as staff)
This is relating to my experience with the renault service lately. honestly this has been a terrible experience. this has affected me sentimentally and inconvenienced me to no degree.. i cannot explain my pain in this email and hope someone reads and acts on this email.
Well to start with i would request renault india to give their distributor ship to some reliable agency not the fake agency where only unexperienced people hired.
I would like raise a concern regarding the service with renault showroom located near old bhandara road, wardhman nagar, dawoodi bohra jamat trust buliding, opp. mehara petrol pump - nagpur.
Being a loyal & genuine customer since july 2012 (earlier i was having a renault pulse rxz model purchased in july 2012), it's very disappointing to say that never expected such a low level service from renault.
It was my biggest mistake to upgrade my vehicle with the renault duster...
I booked duster rxe on june 25th, 2016 and i was told delivery will be given on 6th july 2016 as i had a "muhurat". so, i planned everything in advance to surprised my family for that special moment but renault spoiled that moment by giving horrible experience which affected badly on me & my family.
So, as per the plan i visited to the showroom early in the morning at around 10:45 am to ensure that all the accessories should kept ready before the delivery ceremony ("muhurat") which was scheduled before 3 pm and already communicated to them with prior intimation.
Now, the actual trouble began from here:
As per the plan i had to install custom music system so the guys from accessories department initiated this process but the sad part was they carry out my new vehicle to outside the showroom and started fitting music system on road (yes, it is unbelievable that how can a brand like renault do this).
I already raised a concern for this but nobody was professional in that showroom who really understand.
They took around 3 hrs. to complete the accessories part and i was taking continuous follow-up with them cause i don't wanted to miss the "muhurat" with my family.
Around 2:30 pm, i shown my frustration with the guy who helped me to booked this vehicle but he was totally helpless and the best part is that the crm (customer relationship manager - ashwini gosekar) was roaming around but she didn't come to me and asked about my frustration.
Finally, the "muhurat" time had come and vehicle was not ready so i requested them to do the ceremony as i don't wanted to missed that auspicious time ("muhurat") and rest job will be done later.
Now, manager came up with the key to do the ceremony but at the moment he said "sir, i am extremely sorry but this is not your vehicle as you have booked petrol variant and this the diesel model so i need to dropped here." it was a big surprised for me cause i had lost the auspicious moment ("muhurat").
I had decided to cancelled the booking as i was really disappointed then manager request me to come in his cabin and started giving silly reasons which were totally unacceptable. then, he offered me greed in the form of seat cover to not cancel the booking but i was not in mood to deal with such.
Later, the guy came who helped me to booked the vehicle and requested to not cancel the vehicle or else his job may be discharged.
In the end, just because of that guy i had to receive the delivey of that vehicle beyond the "muhurat".
At last, when i received a gate pass of my vehicle i got to know that there is indication of empty petrol for which i asked then he replied like an that you need to fill the petrol...:) when i call manager for this then he send someone to the petrol pump which is located just opposite to the showroom and he fill the petrol of rs. 180/- can you just believe how embarrassing that moment was on petrol pump that the person is carrying a car of rs. 11 lakh and filling the petrol of rs. 180...:)
Next day, i got call from showroom to bring the vehicle for registration at rto office for which i had to take a leave from my office but again i faced a horrible experience and the vehicle was not registered due to communication gap at their end. as a result my vehicle not registered till today and running without a registration and till date they have not provided any document which will help to bring my car on road.
I would just like to know what kind of delivery is this. i think this company deserves the worst company award of india who cannot manage the pre booked order on time.
In view of the above, i would like to know the following points from renault because they are claiming a world class organization:-
As you delivered the vehicle on 6th july only for name sake; since delivered vehicle cannot be derived without rto receipt.
I had spent @ 11 lakh for buying the vehicle and keeping the same in my garage.
Poor service experience.
Lack of communication
Lack of management in service area
Wrong in commitment
Very bad experience and very poor quality of service centers
This is very insulting to a customer who buys a vehicle spending lakhs of rupees and such dealers behave in a insulting and disgusting manner with customers ruining renault's reputation world wide.
Appreciate if renault marketing department and customer care takes note of such dealers with unprofessional behavior with customers.
Please keep some trained employees who knows basics of customer handling.
The biggest mistake was to buy this car and would advise everyone never to opt for renault product.
I am not getting any satisfaction with this vehicle and never felt i am owning a brand new car. i regret myself in choosing the renault's duster & never expected this from such a reputed brand.
I lost all the confidence from renault brand and doubt on the durability & reliability of this product as i am facing one or the other problem with this vehicle since the beginning of my purchase
I really want someone to hear my pain and do something about the service of renault. trust me i am filled with regret in purchasing a renault product and most definitely would not be doing so in the future.
Maybe renault should learn from other japanese companies who treat their customers with respect.
I don't like this to say, but i will head to social networking sites to spread awareness about bad service by renault and tell the world about your incapability of handling your substandard dealers..
This isn't our first car and surely not the last either but never again a renault as the experience has been distasteful and a suspect as to their quality control and honesty.
Thanks,
Kamlesh vishwakarma
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