[Resolved]  Renault — physical abuse harassment for demanding illegal money by animesh renault, dhanbad dealership.

Address:	Dhanbad, Jharkhand, 826001
Website:	none

Dear sir,
Hello sir i m owner of your product renault duster 85 ps with top end variant brought in 24 th of feb 2017
I m very much afraid to complaint against the md of renault dhanbad dealership (I. E. Animesh renault. Dhanbad) their showroom manager and their accounts head for forcefully charging me extra money beyond their legal value of car, insulted me, mentally harassed me from last 4 months, threatened me for my life and top of that seizing my car after paying ex-showroom price, insurance and the amount they charged. I am explaining the whole incident as follows

1 i have booked my car in december 2016 but the dealer sold my booked vehicle of desired colour model and with december offers.
2 in january when i asked for my vehicle dealership misguided me cheated me saying the model and colour is not available “we need time to deliver your order”. As a client i don’t have option n have deposited a hefty booking amount so i waited the whole month. But the dealership response was cold.
3 from january 2017 the md, manager and the sales person of animesh renault (Dhanbad dealership of renault) started manipulated me for a higher model and a different colour against my desire.
4 on 24 th of feb 2017 animesh renault delivered me the vehicle after i asked for my vehicle many times with a commitment of december offers as i booked my vehicle on december 2016.
5 after i got my delivery i referred a client to the dealership. N i was shocked to know about the offers that the dhanbad dealership was providing to my referred client. They have removed the logistics charges and given him all sorts of offers that i wasn’t provided.
6 this incident asked me to ask for my invoice and the bill of the vehicle that i have purchased. But this renault dealership misguided me n they didn’t provided me with the invoice of my car.
7 when i complained about this partiality and cheating the md (Mr. Animesh sawariya), the showroom manager and the head of a/c department of the dhanbad renault dealership denied to provide me the invoice and threatened, abused and disrespected me.
8 now the md (Mr. Animesh sawariya), the showroom manager and the head of a/c department are forcing me to pay extra money after paying the ex showroom and the insurance. And threatening me in every possible way.
9 again i was having a problem of a malfunctioning of the music system and the stock speakers of the car as i was having a top end variant of renault duster 85 ps i wasn’t expecting this. As i complaint about the problem the dealership and the services didn’t responded for more than 2 months.
10 now in august 2017 i was called for service of my vehicle as it was a trap from the md mr animesh sawariya and the dhanbad dealership for me to seize my car forcefully and to demand extra money. Now the dhanbad dealership of renault has seized my purchased vehicle i. E. Renault duster 85ps, model rxz and threatening me, harassing me and demanding extra money.
11 the md mr animesh sawariya, the manager of the showroom and head of a/c dept of the dealership insulted me a lot for the amount i m not liable to pay and forcefully seized my car i m feeling too insulted and disgusted that i can’t describe in words.
12 after booking in dec 2016 i got my vehicle delivered in feb 2017 bt with the old model of 2016 that was also a cheating as they r charging me the logistics of 2017 february.

I am so much insulted and threatened that i have to take actions against your company renault india and the responsible dealership of renault. Md mr. Animesh sawariya, the manager of the showroom and the head of a/c department of animesh renault. Renault showroom dhanbad dealership forcing me to knock the doors of human rights commiision and consumer forum of india government. As md. Mr. Animesh sawariya, showroom manager and head of a/c dept has seized my car forcefully. Abused me physically n verbally, insulted me n my brother and forcing me to pay illegal amount. I m so helpless for the fight for justice that i have no option except shooting a case against the md. Mr animesh sawariya, showroom manager, and head of the a/c dept and the renault dealer ship dhanbad. It is my request kindly look after my serious issues and save the reputation of renault india and worldwide. I was expecting a good service and a better international brand treatments but it’s a nightmare for me owning a renault product. Is this a way to treat an indian customer from a global brand having such a brand values. I must have opted maruti or tata india like indian brands. At least my respect and the life might have saved.

Thanking you
Samar kumar
Customer
Renault duster
Ph:+91 [protected]
+91 [protected].