[Resolved]  Renault — Poor and terrible service

i had lodged the complaint both here on this website and i had emailed Renault Customer Support at the same time. However the first response i got was through this forum, Renault Customer Care Inboxed me for my contact details and their team contacted me after that. At first the Renault Representatives from the Main Office contacted me and eventually a Service representative named (Shabir) from the Local Service center contacted me, He was apologetic for the trouble i have faced and had some sense of professionalism unlike others whom i had been contacting since last 3 months. i dispatched my vehicle to the service center the next day, and he helped me out through the entire process till the accelerator paddle was replaced. The only suggestion i would like to give is that in the near future, your representatives should note that customers are not important only when they are buying the car, they share the same importance when they come for servicing their car. If we as Customers are trusting your Brand, you should also try to provide world class service to your customers.