[Resolved]  Renault — Poor Quality of service

Renault service providers of "Priority Autoventures Private Limited" from south goa(official service centre of Renault) are cheating the customers, I had given my car for repair after the car had met with an accident, The car handed over to the service centre was with approx qty of 15ltrs of petrol and the pictures of the same are there with me and i have showed the same to personal named denzil who came to deliver the car.Firstly the car was delivered after 16 days as parts were not available in goa. Secondly the time when the car was handed over to me the car had no petrol with reserve light blinking, I spoke to the personal who came to deliver the car on 16th July 2022 to which he agreed and said he will again take the car to the showroom and recheck if there is petrol guage issue or petrol was removed i agreed and called up VILOB with whom i was in contact with for the delivery of the car, I called up VILOB at the same time and asked about petrol being removed as the reserve light was blinking to which without listening to me he said "humare yaaha petrol kaise nikalenge and mujhe kya pata ye kaise hua". The another personal with denzil who had come to deliver the car told me that because the battery was removed for repairing of the car this might have happened.
Next day i filled the petrol of 200 and informed the same to MR. Denzil and took it for a round to check if there is any other issue, Stopped at my office for an hour and when i was about leave at 11:00 pm my car was not starting and battery drained. I called up denzil to inform him about the same at very same time that how can the battery go down in one day, to which he said I might have left open something due to which battery got drained, I explained to him that nothing was left open to which he said he will jump start the car take it to workshop and recheck the battery issue and also the petrol indicator issue. Next day one person came for jump start, I started the car and again filled 200 petrol (approximately i filled 4ltrs of petrol) so that i should not get stuck gain if petrol is low as on the indicator it was still showing reserve petrol indication.I delivered the car at the showroom and asked them to check if there is any battery issue also as the battery should not go down to which they agreed and said will recheck, Also when i was there at the service centre and when the company technician connected the laptop to the fuel guage it was showing on 6.2ltrs of petrol out of which 4ltrs were filled by me and i had driven just 25kms (to drop the vehilce to garage and take a round after 1st delivery to check if everything was proper after 1st delivery) . I was delivered the car on the very same day and they said every thing is rectified and there was a technical issue and software had to be updated due to which this issue of petrol indicator was showing. Next day (19/07/2022)i drove the car for approx 80kms .Today again when was removing my car for office the battery is down and i had to miss an very important meeting, They pay no heed to what customer is saying and charge money for the same. @Renault dont expect this type of services from you where you dont recheck the capability of the service provider and make them your official service partners.
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Aug 28, 2022
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2022
Renault Customer Care's response
Dear Customer (Vaibhav0608),

Please share your contact detail via private message with us so we can assist you regarding the same.
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