[Resolved]  Renault — poor quality of service provided from the service centre and rude and ignorant people at the pune hadpasar service station

Address:

B-501 eisha loreals nibm road, Pune, Maharashtra, 411048

This is asad parkar, i brought renault make duster amt rxz dci. Its been 2 years since i’ve bought the car i. E 27/06/17.
I had also purchased ‘extended warranty’ from the company, with this extended warranty, my vehicle is covered under renault’s defect liability period for 4 years i. E. Till 27/06/2021 or 80, 000 kms whichever is earlier. Current odo is 20146.
I have been repeatedly complaining of juddering for which i have been visiting various workshops since a year. I complained about it every time before handing over the vehicle for its periodic maintenance, they would keep the vehicle for few hours, do its routine service along with ‘clutch bidding’ as per their company’s standard procedure for juddering and return saying the problem is solved. Which by the way should i pinpoint about the staff in renault hadapsar, pune are really really rude and ignorant. I mean if this problem was not enough, i had people from the service centre being rude and ignorant as well.
Lately the problem had aggravated and vehicle juddered every now and then. I had had it enough and decided to fix this problem. I started taking the workshops to the task and collected the proofs of the same
The flywheel of my car has been replaced once in the normal warranty of my car, but that still didnt resolve the issue i had. Constantly still telling them that the issue hasnt been solved, i was still being told that ‘this much is all okay’ and this is what they quoted. On a long drive, due to this issue an automatic car stalled twice, shutting the engine off. And i quote an automatic car stalling twice.
I revisited the workshop and the technician said, “we agree to the problem but we are not able to solve it, our core team is working on the issue elsewhere. Till then you will have to bear with the issue.”
And now these people tell me that your extended warranty cannot be claimed for the same part again. Ive been telling the people at the service centre again and again, but due to their negligence i have to suffer.
I really hope you look into this issue because its a shame for a such a service being provided by a big auto industry that i have to contact the consumer complaints as a last resort. Trust me this is my last resort. Hope to hear from you asap.
Thank you