[Resolved] Renault — problem in gear change (1st to 2nd)

gauravsinghal80

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I own a renault duster 85 ps rxl 2016 model vehicle from ghaziabad. Post last service in july'18, i am experiencing issues in upshifting gear from 1st to 2nd. This is particularly happening in heavy stop and go traffic but otherwise the gear shift is smooth. Also, the issue is not with any other gear shift.
During the issue, the gear lever almost jams at 1st gear and refuses to shift to 2nd gear. After putting lot of effort, the gear changes but this looks like a dangerous situation.
I have not visited the service centre yet and plan to take it over the weekend to my nearest sector 63, noida renault service centre.
As per the comments on forum, the issue seems to get resolve by replacing gear synchronizer ring. Kindly confirm so that i can discuss with the service advisor accordingly.

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Jan 5, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Renault Customer Care's response Dear Gaurav,

Please check your private message and share the details for us to assist with your concern.

Verified Support

Dec 05, 2018

Renault Customer Care's response Dear Gaurav,

As checked, we understand that our team has contacted you regarding your concern and requested you to kindly visit the service center for further assistance in this regard. In case of any support, please feel free to contact us at[protected].