[Resolved] Renault — Problem linger on from starting | |||
I purchased renault duster from kanpur 24 dec 2015 reg no. Up78ed2509 and next day we gone for a trip to manali for a weekend, driving in hill area we show smoke and found clutch burning smell coming from our vehicle. We inform it to toll free no and next day we visit to mandi renault work shop there they also found burning smell. We take a latter from them to prove kanpur workshop that there is a clutch problem in vehicle. But after reaching kanpur when we ask them to change clutch they refuse us and ignore that latter saying that vehicle is under there observation if any thing they found they will rectify them. Problem was from starting but same problem now came out with full flash after 9 month now they are not solving that problem, saying its not under warranty now you have to pay for clutch changing. Still we are having that latter which we have taken from renault mandi workshop Was this information helpful? | |||
Jan 4, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Renault Customer Care's response Hi Sahil, we have addressed your concern on Facebook. Kindly bare with us in the interim.
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Dear Renault Customer Care, i suppose your guys are slow but kanpur service station is fast in giving Judgement, your team is saying we are looking into your matter and we will resolved it earliest but still not got any final reply, against this service station of your kanpur sending me estimate for approval means they have given there judgement that i have to pay for that. My dear renault again i want u to inform that I AM HAVING LATTER OF YOUR RENAULT MANDI SERVICE CENTER that they have found burning smell in my vehicle and this latter is after 5 days from the vehicle purchase, so its a manufacture problem.
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