[Resolved]  Renault — Problem linger on from starting

Address:Kanpur, Uttar Pradesh, 208017

I purchased renault duster from kanpur 24 dec 2015 reg no. Up78ed2509 and next day we gone for a trip to manali for a weekend, driving in hill area we show smoke and found clutch burning smell coming from our vehicle. We inform it to toll free no and next day we visit to mandi renault work shop there they also found burning smell. We take a latter from them to prove kanpur workshop that there is a clutch problem in vehicle. But after reaching kanpur when we ask them to change clutch they refuse us and ignore that latter saying that vehicle is under there observation if any thing they found they will rectify them. Problem was from starting but same problem now came out with full flash after 9 month now they are not solving that problem, saying its not under warranty now you have to pay for clutch changing. Still we are having that latter which we have taken from renault mandi workshop
Was this information helpful?
No (0)
Yes (0)
Jan 4, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2016
Renault Customer Care's response
Hi Sahil, we have addressed your concern on Facebook. Kindly bare with us in the interim.
Complaint comments 

Comments

Dear Renault Customer Care, i suppose your guys are slow but kanpur service station is fast in giving Judgement, your team is saying we are looking into your matter and we will resolved it earliest but still not got any final reply, against this service station of your kanpur sending me estimate for approval means they have given there judgement that i have to pay for that. My dear renault again i want u to inform that I AM HAVING LATTER OF YOUR RENAULT MANDI SERVICE CENTER that they have found burning smell in my vehicle and this latter is after 5 days from the vehicle purchase, so its a manufacture problem.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information