Renault — promised delivery failure

Address:

Hyderabad, Andhra Pradesh, 500076

Nov 21st i have ordered key and key barrel uppal renault service cheated me like any thing i want to escalate the problem to ceo the customer service team also trying to bluff me.
Hope less answers and meaning less reply from uppal renault and service team when i took the issue to customer call center the service center gm trying to bribe me by offering rs 10000 to be quite and no to go for consumer forum.
He wrote a mail how can i my self will commit with bribe i have already filed a consumer case in forum
Even now also they are not providing. Ceo contacts how to trust renault very worst behaviour of call center team and workshop employees they have not yet placed order i am asking for a proof on which date they have place order for parts they dont have answers.
They are just cheating customers