[Resolved] Renault — regarding late service of renault in jammu service station

umeshsharmauks

from Srinagar, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir, 180010

Dear sir/mam

I have 2 renault cars one is duster bearing no. Jk02bb6699 aand one is kwid rxt jk02bq 0452

Most of the time i visit to service centre jammu they dont have spare parts and they after that after 3-4 months when some spare part arrive they take too long time to repair the cars.
As an example i have ordered my renault right side rear door, this part took 3 months to reach in jammu and after that they used that part to some other car instead of mine now when i asked them thry ordered a new one once again and now when the new door arrived it is taking them more than 2 weeks to get my car repaired.
I am feeling like hell. What type of service do renault have i am very disappointed with this. Now it is kind request to u please take some serious action regarding this.

Thanking you
Umesh sharma
Disappointed costumer

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Oct 11, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2017

Renault Customer Care's response Dear Umesh Sharma,

We don't want you to feel this way. We will surely check this for you and connect with you.

Verified Support

Feb 20, 2018

Renault Customer Care's response Dear Umesh Sharma,

We confirm that the highlighted concern has been addressed and the vehicle has been delivered to you. In case of any support required please feel free to contact us at[protected].