[Resolved]  Renault — Regarding service centers irresponsible and miss interpretations of warranty

Address:

Thiruvananthapuram, Kerala, 695014

Dear Sir,
I am one of the early customer of RENAULT Duster (KL-07 BW 6364) since January 2013 with full payment of cash on whole. The reputation and quality of RENAULT in the globe has made me to make the purchase.

The vehicle was performing pretty good till day before yesterday. I changed the timing belt at 1, 26, 000 KM on 30th December 2015 and subsequently the alternator belt and relevant supporting on 29th January 2016. After the successful completion of change over, the vehicle started produced abnormal sounds day before yesterday late night while I was on the way from Cochin to Trivandrum in Kerala. Since there was no wrong indicators lighted, I drove another 200 KM to reach Trivandrum. Yesterday I made the vehicle to service center in Trivandrum and the service personals told that we need to change the belts again and no warranty is covered.

But according to the information published in your supporting documents all repair parts carry warranty for a year. Today another personal called me over phone from the same service center and communicated that the entire engine needs to be changed. I don't know why the reputation of RENAULT is wrongly used by them. There is no depression in the engine happened to change the same to my knowledge.

Kindly look into this and requesting you to look into this immediately as I requested them to handover the vehicle to me in the same condition which I bought to the service center which they are reluctant to. I don't know whether the service engineers deployed and having enough knowledge on the same. Since my vehicle was performing pretty good, there is new 4 Duster bought in my circle, which I feel I gave a wrong interpretations because after sales is where the success happens.

Regards
Cesil Jesudas ([protected])