This is with regards to the recent service done on my Renault Captur MH02xx24xx.
I serviced my vehicle on 5th March 2022, at Suraksha Compound, Kajupada, Ghodbunder Road, Village Chene, , Thane.
I was billed an amount of Rs.18753/-.
Unfortunately, just a week post receiving the vehicle the AC stopped cooling the way it should. It was just out of luck that I got stuck in traffic and realised the AC wasn’t cooling. This was the first time I used the vehicle post service.
I got an appointment booked and took the vehicle to the same service center on 30th March 2022.
I followed up the next day with the SA and got a shocking estimate of another Rs.18000/- plus labor.
The following day I went to the service center and met up with Mr. Rajesh (workshop manager) and Mr. Mahadik (General Manager).
I even spoke to the CR manager Srija.
The only cold “canned” response I have been getting is that these are mechanical and technical issues that can happen anytime.
My concern here is that if I am giving the vehicle for service I expect all issues to be diagnosed, reported and taken care of.
However, all these people I spoke to seem to be of a different opinion and did not understand my concern.
Moreover, they mentioned that I need to figure out the issues and inform them about it. If this is the case, why does Renault run a service center and charge exorbitant rates for a service? Is the customer supposed to diagnose and report issues?
By the way this ain’t the first time, sadly I had to bring to notice of the service center another issue last time too.
Moreover, I have to wait for 7-10 days as the spares are not in stock !!!
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