[Resolved] Renault — Renault duster 2012 model | |||
Sent my vehicle for service in july 2016. still not received back I have a renault duster (2012 model) which i have purchased from khivraj motors, mount road, chennai in october of 2012. i have been using the car in a regular fashion (driving on an average 64km per day) so far. recently (29th july 2016), i send the vehicle to khivraj service station in omr, chennai for taking care of a front left suspension noise. at about that time, the engine light was glowing for about 3months, while normally driving.in normal course, the engine light dies out after the vehicle is started, but for the previous 3 months it has been glowing. i had earlier taken it to the same service station for that, when it first appeared, when they told me not to worry and that it is because of some sensor fault and i could drive it and get it corrected later. this time out, the technician took it up to correct, before correcting the suspension. the vehicle had been driven directly to renault without any other problem. the moment they started work on this, some electronic corruption occurred and they say they have not been able to start the engine as such. the fact is that, they do not seem to share the real facts with me. they first told me that the vehicle is affected by floods, but then how was i driving it after the floods. then they asked me to pay advance for changing the wiring, saying that the problem is because wiring is wet due to flooding. after that they asked me to give them the duplicate key as well. then they pointed out that they have to send some component to france for correction. now they are saying that the component has come back from france, but there is still some problem. i do not know whether i will get my car back and in what condition, if i do Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 Renault Customer Care's response Hi Saju, kindly share your contact details and our team shall get in touch with you shortly.
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