[Resolved]  Renault — renault duster brake pedal jammed while running

Address:600096

My renault duster's brake pedal jammed while driving in highway near to pondicherry and was not able to apply brake. Luckily managed to stop the car immediately & noticed smoke from bonnet. When opened the bonnet, a mat kind of car part was on fire inside; we put out the fire & the car was towed to nearest service centre in pondy.

The service advisor explained that the part which caught fire was firewall mat which stops engine heat from coming to cabin and it had melted the brake vaccuum tube which runs closer to it, thus jamming the brake pedal.

They are not able to confirm how the firewall mat caught fire while running. This is compromising the basic safety of renault duster car & i have decided not to use the car until i get to understand if this is a manufacturing defect & is there any permanent fix for this.

Note: khivraj renault perungudi service centre had done my 70000+ km service & delivered my car 4 days before this incident. They had replaced the brake cylinder claiming that it was jammed, though i didn't have any issues with my braking before this.
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Dec 30, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
Renault Customer Care's response
Dear Customer (sakthee),

Please check your private message and share the details for us to assist with your concern.
Nov 28, 2017
Updated by sakthee
replied to private message with the details
Verified Support
Nov 28, 2017
Renault Customer Care's response
Dear Customer (sakthee),

We understand that our team is in touch with you and assisting you in this regard.
Complaint comments 

Comments

Its very embarassing and also very difficult to stay down on road for a car breakdown several times.
After first servicing of car i m facing lots of problems. Even after a car pull by breakdown vehicle the problems persists but they said the problem was solved.
For this car Kwid...i and my family once faced the difficulty at midnight too...
Renault Customer Care's response, Nov 29, 2017
Verified Support
Dear Sreelekha Mishra,

Please check your private message and share the details for us to assist with your concern.

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