[Resolved] Renault — renault gear gets jammed while shifting of gear from 1st to second | |||||
Hi, I am owning Renault Duster PS 85 with number plate KA51MG 5833. I have complained in last two service about gear change problem where gear gets stuck and it becomes to hard to change the gear from neutral to 1 or 1 to 2. I have given my vehicle for service today 28/12/2018 and made the complain again. The service adviser has advised to change/replace the entire clutch costing 24K. While googling out I found that this the common problem with most of the vehicle and every other customer is having complain. Is it ethical for a world level company to cheat its customer like this? Why can't they take the responsibility and fix it forever for all vehicles. This is what we get after shelling 14-15 lakh. In Bangalore, there are not enough service center and the service quality is really really poor. Should the service adviser even ill advise customer and make more money rather giving the right advice and charge genuinely? When in India we can get something what we are paying for? Thanks Jai Prakash Was this information helpful? | |||||
Feb 4, 2019 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Dec 30, 2018 Renault Customer Care's response Dear Jai Prakash, Please check your private message and share the details for us to assist with your concern. Verified Support Jan 01, 2019 Renault Customer Care's response Dear Jai Prakash, We understand that our team had contacted you and shared clarification with regards to warranty terms & conditions. We request you to kindly get in touch with the dealership for further assistance in this regard. Verified Support Jan 02, 2019 Renault Customer Care's response Dear Jai Prakash, We request you to kindly get in touch with the dealership for further assistance in this regard. | |||||
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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Let me know how to proceed from here. If no suggestion comes I am thinking to go to consumer court.
Thanks
Jai Prakash
We request you to kindly get in touch with the dealership for further assistance in this regard.