[Resolved] Renault — renault kwid

[Resolved] Renault — renault kwid

M Mishti9868 from Gurgaon, Haryana

Hi team, Still i am not getting any solution for repair of my faulty car. Renault has gave me faulty car in the name of offer of 15 k last year october 2017.. Every part of car is defected and from the date of purchased of my car i file an complaint and renault team just keep it for 7 days and return it back without any solution. Now i think that renault has not caliber to repair my car and its worst service that renault has provided to their customers, they make their customer fool & cheat. Was this information helpful? No (0) Yes (0)
Sep 7, 2018 Complaint marked as Resolved Nothing and problem is not resolved I don’t know who marked this as resolved. Worst service provided by Renault Renault customer support has been notified about the posted complaint. Verified Support Jun 23, 2018 Renault Customer Care's response Dear Customer (Mishti9868), Please check your private message and share the details for us to assist with your concern. Verified Support Jun 25, 2018 Renault Customer Care's response Dear Customer (Mishti9868), We understand that our team is in touch with you and assisting you in this regard. Jun 27, 2018 Updated by Mishti9868 Yes, Your Team is in touch with us but for different part of car they said different person is authorised. Is there any designation in the Renault who is responsible for whole car or customer has to deal with different people for different concern. As per communication this time person is handling only central locking and I don’t know who is handling AC and Door noise problem. Is it that criteria in the Renault that for every concern there is some new person as there are many parts in the car is faulty so what should I do Verified Support Jul 02, 2018 Renault Customer Care's response Dear Customer (Mishti9868), We understand that our team got in touch with you and the vehicle has been delivered to you. In the case of any support required, please feel free to contact us at[protected]. Jul 05, 2018 Updated by Mishti9868 Yes car has been delivered to me but it’s very disappointing that still there is an noise in my front right door. Again they keep it my car for 4-5 days and then delivered it to me as previous. No body is ready to take this issue seriously and Renault is only waiting to complete one year of the car so that after that period is they will free to give any answer. Verified Support Jul 07, 2018 Renault Customer Care's response Dear Customer (Mishti9868), Please be assured, our concerned team will be in touch with you for better assistance in this regard. Verified Support Jul 07, 2018 Renault Customer Care's response Dear Customer (Mishti9868), Please refer to the private message for the update on your concern Jul 12, 2018 Updated by Mishti9868 What a bad service given by Renault team even on complaint no one even bothered about it and they even don’t give a single call to the customer. No one in the Renault who is taking responsible for complaint. I strongly recommend not to buy Renault to everyone Jul 12, 2018 Updated by Mishti9868 What a bad service given by Renault team even on complaint no one even bothered about it and they even don’t give a single call to the customer. No one in the Renault who is taking responsible for complaint. I strongly recommend not to buy Renault to everyone Aug 27, 2018 Updated by Mishti9868 Company didn’t take any steps even they are not bothered about it as they know that it’s all customer who had to suffer not the company. Very bad service by urban clap and will never do any booking from this site in future Sep 07, 2018 Updated by Mishti9868 No one bothered about the complaint. Worst service Verified Support Sep 09, 2018 Renault Customer Care's response Dear Customer (Mishti9868), Kindly let us know more about the concern you're facing with us through private message so that we can assist you in a better way.
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Comments

Disgruntled Renault customer

from Bengaluru, Karnataka

@Mishti9868

This is the same problem we are facing with our Kwid. They take the car for more than a week every single time and the car comes back with problems that remain unresolved.

Really sad

Renault Customer Care's response, Jul 17, 2018

Verified Support

Dear Customer,

Please check your private message and share the details for us to assist with your concern.

Disgruntled Renault customer's reply, Jul 17, 2018

@Renault - Kindly read my response on private message which says put me across to a senior member from your servicing team. I don't want apologies from the call centre team and assurances saying the complaint has been escalated. Kindly read that message, comprehend it and then let me know if you can put me across to a servicing member