[Resolved] Renault — renault scala

pritpal.thane

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400607

This refers to multiple email sent on [protected]@renault.com regarding replacement of shock absorbers and lower arm of scala which were giving trouble since the odometer reading was 25k.
Since than the issue was raised to gen-nextmoters, thane.

I have following with customer care cell since long but no concern was shown by them. Every time i raise the matter, they redirect it to some new service centre.

Kindly look into the matter.

Regards,
Kamaljit

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Sep 27, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Renault Customer Care's response Dear Kamaljit,

We have escalated your issue further. The team is on it and will certainly give you a hand with the same.

Verified Support

Aug 25, 2018

Renault Customer Care's response Dear Kamaljit,

We understand that our team has already contacted you and shared clarification with regard to warranty terms & conditions. We request you to kindly get in touch with the dealership for further assistance in this regard.