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[Resolved]  Renault — renault triber - product complaint

Hi team,

I request you to sincerely read this and understand the pain point i had come through after purchasing the renault product and expecting a sincere remedy for the same.

Product name: renault triber
Dealer name: khivraj renault, omr show room
Purchase date: 28-sep-2019
Vehicle number: tn07 ct 8037
Owner name: vijayalakshmi s w/o raj guhan k

Complaint: the product is having a plastic (Oil filter) at the bottom chase. But this was never updated at time of purchase rather this should have been highlighted with the risk.

Back ground : i was on a family vacation in my triber vehicle to karnataka - chikmangalur on 18-jan-2020. As i return from (Hebbe falls), it seems the bottom of my vehicle is hit by stone around 7 pm in the night where i couldn't notice at that point of time.

As i drive by having fun with family, the car got stopped and it didn't start again. I was shocked and couldn't understand the reason. I called nearby renault rsa and with their help my vehicle taken to renault shimoga show room (Shreya renault).

The trip is completely spoiled and i sent back the family by arranging alternate vehicle and i decided to stay back to get my vehicle the very next day.

Here comes the heart of the story where i heard from show room that vehicle bottom (Oil filter) is damaged and as a consequence there is some problem in vehicle engine & starter. I was very disappointed but convinced myself stating it's a brand new vehicle and i have warranty cover as well as insurance protection (Bumper to bumper).

Another shock for me is when i understand from show room the insurance is rejected (Stating engine protection was not included though no one talked to me about this at the time of vehicle purchase) and warranty (Which i heard covers for 12 months minimum) also rejected from renault. Now, i have to pay the cost of 50k to take back my new vehicle by solving the engine issue. Show room suggested to go for new engine for 1.5 lakh cost of my own.

Now, i decided to take it up with renault directly expecting a remedy for the above issue.

How come the product is having plastic at the bottom (No other products do have this). Is it something because of the product cost to earn customers?

I understand there is a additional protection to cover that plastic product in the bottom which the dealer failed to highlight and their focus is only on sales and not customer satisfaction. I hope that is not the case with renault and you will value the customer.

I personally provided positive feedback about the product so far and referred quite a few people to purchase this product and i hope i will not regret my decision.

Note: i paid the cash and taken back my vehicle.
Complaint marked as Resolved Apr 9, 2020

Complaint Status

[Mar 08, 2020] Renault customer support has been notified about the posted complaint.
Verified Support
Renault Customer Care's response Mar 09, 2020 Dear Raj,

We're forwarding your concern for further processing & will get back to you with an update on the same.
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