[Resolved]  Renault — restoration of car performance deteriorated after scheduled service - crystal automobiles, ghaziabad

Address:

122002

We have purchased renault pulse in may’2015 bearing registration no. As up 14 cp 0337.

The total run of the car on date is approx. 25000 km only.

After second scheduled service from m/s crystal automobile, ghaziabad problem of black smoke and inconsistent acceleration was noticed and based on the response of m/s crystal automobile, ghaziabad, compliant was raised to customer care of m/s renault upon which m/s crystal automobile attempted to repair the same twice - thrice but the problem could not be resolved.

This time, m/s crystal automobile upon checking has sent an estimate which includes egr cleaning charges along with charges for replacement of brake kit, front shocker citing damage of the same which seems unusual looking to the small running of the car.

Service center has also intimated that work is under progress and offered for joint riding for satisfaction.

All of sudden, service center has intimated for damage in egr valve and sought an additional approval of inr 9000.00.

We have lodged complaint with m/s renault having complaint id as[protected].

All of the above only depicts the quality level of service and parts being offered to us.

Since april '2016 the service center is dragging the issue which was in his own written arguments as tiny issue, unable to resolve, raising an estimate for cleaning after checking and thereafter intimating about the damage in egr valve while the car is still in their custody.

It is requested for resolution of the long pending matter of restoration of car performance which got deteriorated after scheduled service at renaults' authorized center and restore our trust in the brand in which we have invested our money.

Thanks
Sachin jain
[protected]@yahoo.co.in