[Resolved] Renault — road assistance service not provide on time | |||
Dear sir, We really disappointed of your services! Company failed to render service after twenty hours and failed to towing the vehicle and provide the solution i called the company for a 35 times tow on sunday 24th feb 2019. My vehicles number : mh_14, fg -9570 is breakdown in running condition so i call to renault road assistance for arranging towing & starting the vehicles but he/she provide fetter for car maintenance & he was report 2 hrs delay against of timing commitment & he report 3.30 pm against of 2 pm & he is check car but he is mechanical engineering & no knowledge about electronics engineering & finally he told vehicles will be toying @ 4.40 pm & so i again call to renault customer care & i request to him, please arrange to me vehicles to pune & towing the vehicles on urgent basis but he was not given any solution till 7pm. I told him my family standing with no shelter nor footpath away from the divided road. I was with my significant & my son has a medical condition. 4.30 pm to 7 pm he will not arrange custday person & towing. On 7.05 pm he was confirm vehicle will be towing with in 2 hrs but till 25/02/2919 @12.30 am towing vehicles not reported & i have arranged our colleagues for vehicles watching & we come to pune sons treatment & he has admit now Above all issue - my wife is not agree leave with me. Kindly request to you, please improve your system & give me solution urgent basis & provide nagar to pune expense to me & provide my baby all medical expenses. It is happened due to not provide on time services Was this information helpful? | |||
Mar 31, 2019 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Renault Customer Care's response Dear Atul, Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you for further assistance. Verified Support Feb 25, 2019 Renault Customer Care's response Dear Atul, We understand that our team is in touch with you and assisting you in this regard. Verified Support Feb 28, 2019 Renault Customer Care's response Dear Atul, As checked, we understand that our team got in touch with you and provided necessary assistance in this regard. In case of any support required, please feel free to contact us at[protected]. | |||
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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where is Renault kwid dabba gaddi ?
after breakdown no any call from your side ?
what is issue ?
what is problem of vehicles ?
how many time required?
why happened this ?
what is your action plan ?
can you replace my vehicles ?
above all issue-please revert
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