Renault — Roharsh Baner Pune - False Promises , Pathetic Service after sales, pathetic Car service

Hi, I bought a Scala in December 2014 from Roharsh Baner and now I am regretting my decision. I have had many issues with them and seem like they have a number of people working there who does not what a customer wants. 1. I booked my Scala Rxl Diesel in 15th Dec 2014 that was set to deliver on 15th Jan 2015. I got the car on 15th with missing promised accessories and they promised it will be given in 2 weeks and after two weeks their staff asked me a favor not to demand it as they can not give it else it will have to come from their pocket so I have to be kind and have to forget about my accessories, then the car had some paint defects and sales person begged me to fix those defects in next service so that I don't refuse the delivery, the biggest mistake I did I took delivery and now its been 4 months, on first service the paint defect was not fixed even they introduced new damage to my car, they rubbed it from where there the defect were and now shine have gone away from those parts after taking this issue to Renault India they got ready to do it and now I am without my car from a week and today after a week on 9th April 2015 when some one came to deliver my car it have introduced new thing there were hail damage kind of spots all over and I refused to take the delivery. Earlier to this, when I have seen damage to my car there workshop person Mr Prakash Pawar refused to take any responsibility he even said I didnot even touched your car you may have got all of this damage outside and blaming on them.. how rude and funny it was, how. can someone damage their own car . and now the worst part I have got from This dealer is, I bought my car in december sale promotion and I have clearly asked them that my car should not be manufactured earlier than october 2014 and they have promised verbally the same... and they hide this fact from me till the date I get my RC from RTO where the date was mentioned as Manufactured in Feb 2014.I am very much upset by this fact as they gave me a 9 month older car that have already 10% depreciated value so I did not get any benefit of buying it in December, better I shall have gone to Honda or maruti or Vento with same price and get better service and better car. now they are trying to convince me that Month does not matter only year of make matter and at one point they even said month don't appear on RC book. I have got a call back from Renault complaint dept. they also said they had a discussion with Dealer and tried to convince me that as my warranty is valid from day one of delivery and there is no operational defect and if it is from stock clearance sale they were selling old cars, so I feel totally cheated, I have raised my concern to now CEO Renault and resolution is pending, I have very less hopes to get any solution as the way things going ..still hoping for a mirale, if Renault india want to make any good reputation in india liek maruti they have to control such dealers and make customers happy .. not by giving them gifts but with being transparent and a good service, value for money. now I am in talk with Renault I don't know what is going to happen with this and with dealer but I thought to make people aware on this and to be aware from this dealer, better don't go to them as they don't care they think a customer once bought a car can not impact their business. if they knew how to do a fair deal they could have come up with an apology and a compensation offer. I will update this thread once I get final details on my issue so that people will be aware what and how things happened with me. Rohit Pune ( don't want to share my phone number, Roharsh Baner know my name and this issue if they care of see )
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Dear Customer,

Please share your contact details so that we can get in touch with you and assist you further.


Regards,
Renault India.
They even sold me vehicle manufacturing of November 2014 in April 2015. They are cheaters totally !!!

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