[Resolved]  Renault — Sales service and professionalism

Address:

500035

Dear sir,

Reference to my booking of renault - kwid - 1000 cc - amt - climber, i have made the payment from my bank and the same was communicated to your sales manager mr. Sambasiva rao and requested to make the arrangements to raise the invoice since i found to day is ospious day and next 3 days are not ospicious. But, i have not asked the delivery of the vehicle today since we are far (Hyderabad) from your delivery city. I also asked the copies of invoice for making arrangements for rta registration and reserve a good number which may make some time to find the such number.

I am calling mr sambasiva rao, sales manager many times and he replies through sms that he is in meeting and some times he is not responded for which you can verify my call logs for evidence. I have this kind of bitter experience from the same dealership and was reported earlier. Moreover i have observed that the people does not respect the prospective customers and i also observe that the before the payment and after the payment differs a lot. So you do not care the prospective customers and they are throughing the people like getout. This defnitly reflects on the image of renault brand. Presently lot of bronds are available in the market, but since i am a long standing customer of renault, i have selected again renault 3rd time and honouring the renault brand. For this kind of customer itsely you are showing stars. How can i assured that your service after the sales is smooth? I lost all my confidence levels on renault and its dealerships in andhra and telangana states.

By looking all these, i have changed my mind to stop buying renault product with a heavy hearts. So, i am requesting you to give me the proceaser to get back or refund of my paid amount of total rs5, 46, 165/- for renault - kwid - 1000 cc - amt - climber today ie., 01.06.2017.

Failing which i am ready to approach consumer fourm for refund with interest and damages for different reasons like wasting my time, bad reputation to my banker, mental agoney and what not? I am also keep posting my bad experiences with social media to educate people in this market. I advse all my kith and kin not to buy this product since the behaviour, treatment and service is extreamly bad.

Please respond immediately and make the arrangements immediately to enable me to buy another brand product from this market immediately.

I am sorry for dealing with such a unethical and un professional brand (Renault) through its un professional dealers.

Thanking you for giving a bad experience.

S d cherukuri / s r m cherukuri
+91 [protected]
[protected]@yahoo.com