[Resolved]  Renault — silk board renault

Address:561203
Website:Renault

This is to inform you that i bought kwid 1.0 from silkboard renault (Trident auto) last month. There are several issues which are still unaddressed and the way employees behave is not very professional. Few points i would like to highlight
(1) the car is satisfactory and i am really happy owning the car so far.
(2) date of delivery was not appropriate.. Several back and forth on the date due to several issues and had to face a lot of inconvenience.
(3) was promised roof rail and some additional fittings (Free as an offer from renault) which was not not fulfilled at the time of delivery.
(4) i requested for for some additional fittings for which i was ready to pay but was not done even after sevaral reminders...
(5) no proper co-ordination between various departments internally, which leads to lot of confusion...
(6) mr. Chandrasekhar doesn't even bother to pick the call despite several attempts.

Despite of the fact that the car is good, i strongly recommend my friends to approach other car manufacturers or at least dealer due to my bad experience here... Please take a look into it to reduce my sufferings..
Thanks
Alok ([protected])
Ka51mk6047
Was this information helpful?
No (0)
Yes (1)
Sep 1, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2017
Renault Customer Care's response
Dear Alok,

We do not want you to feel this way about us and have forwarded your issue to our concerned team. Please allow us some time to get back to you with an update.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information