[Resolved]  Renault — spare parts and franchise issue

Address:

Hyderabad, Andhra Pradesh, 500090

Team renault, hello.

My name is lakshmikanth reddy. I have been a customer of renault fluence for the past four years. I would like to take this opportunity to state that i have loved the car and so have my family and friends. It has always been worth every penny. But i just so wish i could say the same about the service i get for this amazing car of yours.

I could draft a novel to vent out my frustrations about the kind of service i have received.in interest of our time, i will try keep the story short & simple.

I have been trying to get my car rear glass fixed for the past four weeks at sri sri sri group, madhapur. I have been made to wait saying that they are waiting on spares. Four weeks is too long for anybody to just sit and wait and that too for a common part like rear glass. This is very callous attitude towards customers and something your service centers should be ashamed off. Please remember, these guys are the face of your product.
I am just not able to fathom how you can entertain such folks.

Is there something you can do to help the customers get the spares faster. Four weeks is unacceptable. Or is this more of the franchisee's issue than to do with renault, if franchise i request you to please address it.

I am not sending you this note with just one experience. Its after many frustrating visits/calls across multiple sri sri sri branches, i have taken my time out to request you folks to please respect customer needs and their time.
I did not want to go to social media and vent out, since people at the end of the day only remember the car model. But i want to repeat myself again, fluence has been a pleasure to ride.