[Resolved]  Renault — Support refused for Sudden Cease of Engine , doors and Windows

Address:	122001
Website:	www.renault.co.in

I am narrating a dreadful Life threatening incidence that we experienced yesterday due to Sudden engine, doors and windows cease of my 6 month old Duster. Kindly go through it and try to visualize the extremely dangerous conditions, from which my Husband survived from because of malfunctioning or ceased engine and doors. I am expecting your kind support, explanation, assurance for taking this case on the extreme priority as we are under deep shock mentally, physically and financially due to this incidence.

My Husband narration:
"I was driving my 6 months old Automatic Renault Duster car back from my workplace to home in Faridabad via Surajkund Greenfield Colony road near NHPC Chowk. It was raining and mild water was on the roads. I was behind few other cars, while almost reaching the NHPC Chowk at the Greenfield Colony, when suddenly my Car could not take acceleration and stopped in the middle of road with a Thump. I thought it might be a pick up issue and tried to restart my car, but I realized that there is no power in car and nothing happening.

I tried to open windows to ask for help, but to my surprise, window was not opening. I next tried to open the Driving side door, and this time I was shocked that door was not opening. I realized that the Engine of My Duster car has been ceased. I was helpless and started calling my family, my friends for help as it was raining outside and traffic was also blocked behind me.

I tried to stop few people crossing by on feet, but they could not see me or hear me through glass door. In few more minutes, I felt my feet were in water inside my car. I was shocked that how water is coming inside my car. I was worried and tried to open the doors forcefully, but they were not opening. I quickly called my wife and told her I am stucked and need help. She told me to calm down and informed my friends and few neighbours to help me.

It took around 20 minutes for them to reach me, but water was increasing more and more inside the car. I was scared and started banging windows and doors and shouting, so that someone can hear me. It was raining hard and water started accumulating outside my car too, but below the tyre level.

Few young males saw me luckily and came nearby. They could not hear me, but understood that I am stucked and need help. They started pulling doors, hitting windows, but nothing was happening. I was almost in water till my neck and was scared that I won’t be able to survive, if I don’t receive help on time. I started hitting door with my elbows, sides, feet, but water inside was choking me. With God Miracle, my friends reached the spot and I also forced hard to open the door and it opened finally with a force.

I was washed out of the car on the ground in a miserable stage. Had it not opened for more 2 minutes, I would have died on the spot. This incidence has shocked me, my family, friends, who never expected a car to become a Trap of death. I thanked almighty. People around said that I was saved only because of miracle.

My friends called the Renault Service centre, but they were closed due to late hours. Someone still helped us with Renault authorised Tow away service TVS Auto Assit India, who sent us Tow away wagon. They examined and tried to start car, but it did not started. They even tried to open other doors, but they couldn’t open. They themselves said that it is miracle only that once engine of this car ceases, the doors can not open, but luckily it opened in my case. They issued us a service report form and took away the car to the Renault Authorised Service centre SUNRISE AUTOTECH PRIVATE LIMITED, PLOT 3B, NEW INDUSTRIAL AREA FARIDABAD.

I was dropped to my home by my friends and my family and I was shattered and scared to death to visualize that if God would not have helped or some people around then I would not be here writing this complaint. I was shivering for whole morning till it was daylight and further action would have been initiated.

My misery did not ended here, as in the morning I got call from the service centre that my car engine has ceased till air filter and they will not help in at all to start my car. It was a 6 month old car only and I told them it is under warranty. They further argued and I decided to reach service centre with my friends. The customer support person kept on arguing that such defects are not covered under warranty and insurance and rain is not their department of concern. I tried to make him understand the circumstances, but he was not ready to hear and instead started my blaming of not taking care.

I have filed a complaint in RENAULT CUSTOMER CARE CELL at[protected] via case no.[protected] and they have taken a complaint, but did not assured me of any concrete resolution, explanation or solution.

I hereby, seeking legal help by filing this complaint against-
1. RENAULT INDIA
Head office:
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T. Nagar,
Chennai - 600 017.

Regional Office: Gurugram, Haryana
Plot No. 11, Third Floor, Sector 32, Institutional Area, Gurgaon – 122002.

2. Its authorised dealer from where I have purchased my car-
NCR MOTORS INDIA PVT. LTD.
JMD GALLERIA, NEAR SUBHASH CHOWK
SOHNA ROAD, GURGAON-122001 HARYANA
[protected], [protected], [protected]

For selling me a life risky vehicle with fake claims and Breaching customers trust and faith in their brand. They sell this vehicle DUSTER as an Adventurous vehicle tested and tried in mountain, rocky, river streams and in real case like mine, this car was not able to withstand rain water. They have risk my life, my important documents, cash, mobile phones in big danger and I dont know how I survived.

Kindly help me by taking appropriate action against the manufacturer and their dealer, so that no-one else life is put in danger like mine. I also ask for taking care of my car under warranty and malfunction defect that wholely and solely MANUFACTURER is responsible for.

Looking for your kind consideration.