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[Resolved]  Renault — The worst customer service for pulse

Address:Kolkata, West Bengal, 700043

My father who lives in india made an unfortunate decision of purchasing a renault pulse and is suffering because of that decision ever since. Most recently, when he gave the car to the only service center in his city, they kept it for a month saying they did not have the part. When they returned it after the long ordeal, it came with a really bad paint job. When my father asked them to rectify it, they took the car again with the promise that they will rectify it within the same day which does not happen and the dealer stops responding altogether. I am sorry to say, no person in their right mind is going to buy your car with this pathetic service. I can only hope that this does not fall on deaf ears and you take action to mend your ways

Regards,
Utkarsh
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Aug 9, 2021
Complaint marked as Resolved 
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Comments

Hi I am Ajay Kumar, I bought kwid from Sprint motors Delhi and temp no is DL1AV Temp 5224; I was a very happy customer till yesterday as everything was looking good but yesterday I was driving the car and there was dig on the road and car went into that, dig was not that much deep but engine oil chamber got damaged as it is made by plastic. I am really worried I I would be able to drive it with confidence in future as most of the Indian roads are rough, have spread breaker, since oil chamber is made by plastic I am afraid it would not sustain. Yesterday I was able to notice that it was broken and saved the engine to get siezed, however it can be unnoticeable and can lead to engine damage. I would request Renault to find an alternate for it and fix it for all customers.
Regards,
Ajay
Reply
krishuajay, kindly share your contact details and our team shall get in touch with you shortly.
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