[Resolved]  Renault — Unethical behaviour

Address:

clearwater

Decided on a renault kiger 2022. Car was ready. Fetched car. Day 2: Driving on a quiet road, and a loud shhhh noise from the engine. Reversed out of parking and a loud klonk happened on the wheel. Renault said bring it back. They said it was the setting for the renault 2 that wasnt done. Day3. Renault collected car. We decided on getting a brand new car again which they agreed to. Waited. Car came. Fetched car. Car was in showroom still and my husband noticed a dent on the side. We were prepared to accept this as long as they would fix it. Drove out of showroom. The revs on the kiger in neutral was hunting. The revs were going up very high while car was in neutral. Returned car. Renault didnt contact us from the friday til the monday. My husband went in and they said they were going to fix the car. What they would do is take part of another new car and fix it to my car. Really...that happens????...Nothing would match to my car...how would i know if thats ok to do...What warranty would i have with that. Im sorry i cannot accept another part from another new car to be fitted into mine. So my husband and i discussed this and decided that paying R300 000 for a car and settling fro something like this isnt an option, so he spoke to the dealer principle and the dealer principle has responded that they wlll wrap this all up by saying that they do not want to go through with this deal anymore. Firstly none of this has been our fault. Secondly i am set on this car. I love it. Reason we gave them a second chance to fix this wrong. BUT now get told that its now our problem going forward. What do i do from here. Angry...disappointed.