[Resolved]  Renault — unprofessional attitude of the representative

Address:Kamrup Metropolitan, Assam

Hi, m dr s chowhan from guwahati, went to a renault showroom 4 days back and booked a test drive for sunday ie today. Mr. Bhaskar, a representative of the company took my number and assured me that he will be at my place by 11 am on sunday. Today morning, he called me up saying dat he is sending somebody else in his place. I said it's ok. I have called them up several times and every time, they say they 'll be at my place within half an hour but they dint turn up till 5.30 pm. Such an unprofessional attitude of the representative u have employed in it company. Dats disgusting. They have spoiled my whole sunday, couldn't go anywhere just waiting for them. This is how u do business? Such careless attitude of it company pple. Probably, u do not want to do business. I am expecting some reply or action on this.
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Sep 15, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2017
Renault Customer Care's response
Dear Satyajit Chowhan,

Please check your private message and share the details for us to assist with your concern.
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Date of incident 28.06.2017
car's engine is damaged by the service center (Nirmal Cars Pvt Ltd. Kota).
resolution which I want - repair properly.
Contact No = [protected]
Name = Nikhil Singh Chaudhary
Renault Customer Care's response, Aug 16, 2017
Verified Support
Dear Nikhil Singh Chaudhary,

Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you
Renault Customer Care's response, Aug 22, 2017
Verified Support
Dear Nikhil Singh Chaudhary,

We've shared an update on your issue. Kindly check your private message for the details.

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