[Resolved]  Renault — unwarranted repair cost

Address:

400101

This complaint is regarding my vehicle renault scala – which i gave for repair and servicing to their jogeshwari service centre in mumbai on 25th september, 2017; repair order no. Romujs18005324
I brought my car to the service centre with a problem in the pickup, on 25th september, 2017. Initially, i was informed that there is some water lodged in the gearbox and it will require pouring 10litres of transmission oil through it, which will cost inr 12k. After 3 days, the technician, santosh, stopped responding to me. On 2 occasions, he answered my calls and said that he’ll call back within 30min, which never happened. This went on for couple of days. For the next 3 days, he just did not answer the phone by when we had to register a formal complaint with renault’s central complaint department; complaint no. –[protected].

After 24 hours, we called the central no. Again and they said they are not able to reach the service centre as they are not responding. We then took the mobile number of the service centre head, vishnu, who answered our call and said that they are working on estimation and will get back shortly. That was on 5th october. We then receive a mail 2 days later on the 7th october, with the worst possible outcome, i. E. An estimate to replace the entire part, along with other costs, totalling up to inr 376487.

I do not accept these charges. My car has only been driven for 7228 km. Renault boasts of providing exceptional and free service for up to 80000km or 4 years, whichever comes first. Our 4 years have barely been expired for 6 months and the car has not even driven 9% of 80000km. Not only that, i take great care of my car. It hasn’t even so much so been scratched in the last 4 years and i send it to an authorised service centre, in working condition, for a problem in the pickup, 6 months out of warranty, and they send me a bill of almost 4 lacs?

Either the car, which i was promised was far superior than the competitors, has turned out to be faulty, or renault's service team has shown total incompetency and utter lack of transparency.in either of the cases, i do not accept the charges as i’m really feeling cheated and harassed. I'm 65 years old and not having a car in working condition has forced me to take public conveyance everyday to work and with my back and shoulder problem it is severely affecting my health. Renault is a great brand and as a marketing head of an mnc myself, i always believed that companies of the stature of renault consider customer service and customer satisfaction to be paramount. But to my utter disappointment this experience has caused me nothing but stress and a lot of distress and i urge you to please take the necessary steps to help me

Sincerely,
Suresh pandey