Renault — Very Bad After Sale Service by Renault

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a Renault pulse after doing through research, before pulse I had Tata Indica which I drove for 5 years and was pretty much satisfied with the experience. But my experience with Renault Pulse is not very exciting especially with after sales part. Below are the problems which I am facing with after sales team of Renault. I had to change the tyres before 30000 km as it got worn out and when I reported this to the sales team their reply was “Sir your shockers are not working that’s the reason your tyres got worn out” . My question is who is responsible for faulty shocker? Coz my driving is mostly limited to Greater Noida and Delhi, and how can it get faulty in 30000 km that too in city driving? And my car is just 2 years old I purchased it in Feb 2013. The steering wheel of the car got all worn out and for this they replied and I quote “Sir aap wo haath se chalate hai isliye wo kharab ho gaye”. Sigh!!! What short of answer is this? Later they asked me what car I used to drive before pulse and when I said Tata Indica, to which they replied and I quote again “Sir Indica achi gadi hai uska steering smooth hai aur hamara thoda tight isliye aapko problem ho rahi hai” I mean they could have said this when I went to buy their car that Indivca is better than Pulse, so that I could have saved myself from spending 7 Lac and would have bought Indica in 5 Lac. Third problem was once when had I send my car for servicing, they returned it back after 15 days and to my horror some of the car screw were loose and not fitted properly for which I had to send the car again for 2 days. Latest blunder they did is I gave on car for servicing on 20th of July which I got back on 22nd and while I was on the way to Delhi on 24th July Morning I found out that there is coolant missing in my car for which the car indicator was blinking continuously. How come there is no coolant just after 1 day of Servicing, how ignorant can they be?? There is always continuous fume coming out of the engine and when I tried to report this they replied “Sir hamari gadi se dhoowa aata hai, usme koi problem wali baat nahi hai”. If I order a 1000 Rs pizza from Dominoz the people over there have the courtesy to call me and ask me if I was satisfied wth service and food or not but the staff at Renault service Centre are least bothered, infact when I approach them they will ask me to call the Customer Care of Renault and when I Call the Customer Care they say go to Service Centre. I am really not happy with the service and attitude of the Renault staff who are always ready to argue and give lame excuses to the customer. My concern is either they cheated me and sold a faulty car or the car is very bad coz it is always in the service center for one or the other reason. Details of the car is below Car Model: Renault Pulse Car Owner: Amit Kumar Car Number: UP16 AM7976 Owner Contact: [protected]