[Resolved]  Renault — Very bad experience with nirmal cars jaipur while taking delivery of kwid car..

Address:	Jaipur, Rajasthan, 302004
Website:	www.renault.com

Hi,

I need your kind attention that your dealer M/s Nirmal Cars is manipulating the ‎price of KWID & forced customers to buy Accessories, insurance & RTO on mandatory basis. I have 4 different rate sheets of the same variant.

As per my understanding & process followed by other dealers & other company dealers is to focus on ec showroon & logistics only. It's optional that we buy insurance, RTO or accessories from showroom or open market.

Tarif Hussain, Vaibhav & Sudeep wasted my 5 hours in discussing the same & force me to buy insurance & accessories and end of the I came without buying the car from the showroom. My whole day got wasted & it's Dusshera and we want delivery today only..

Very Bad experience of mine & my family letters.. my parents, my wife & daughter waited for 5+ hrs & finally we came back without the car..

I also call call center @[protected] & speak to Akanksha and she confirm that there is not any mandate of buying any accessory or ‎insurance from the dealer. She also tried to call to Rajan Mehra & keep my phone on hold for 15+ minutes but Mr. Mehra didn't available on the phone. She also speak to Sudeep & ask him not to force for insurance & after that too Sudip didn't share engine & chassis number for insurance & wasted more 1 hr. Really feeling ashamed that I went to buy a car at Renault.

I'm cancelling the car & going for another option with sadly mood & request you to take necessary action against the culprits.

Expect proper solution on the same. I'm very disturb & due to this episode my parents are very unhappy from me & you..

I expect proper response from Renault & their associate. My first experience is so bad, need proper transparency on the price of car & all charges. 

‎Regards,
Rohit Goyal
[protected]