[Resolved]  Renault — warranty related complaint

Address:

Ajmer, Rajasthan, 305001

My car with no: rj01 cc 5211,
The below person sold the old model car to me
Mr vishal (Sale person) - [protected]
Mr pathak (Sale manager) - [protected]

Lots of complain through email done at renault customer care but no satisfactory reply received.

They both sale the old 2014 car model (See attachment) by telling benefit of buying old model, that you will get 4 (2+2) yr warranty with 4 year road side assist.
Mr pathak also told warranty will be automatically done by company online system as sceme is there in 2014 model. (Listen it in recording attached below dated[protected] pathak renault).
Also mr pathak was telling that this warranty scheme is their, he is not refusing that you (Customer) have buyed the car in 2015 feb, so you will not get the warranty, in any of his recording till november 2015 (Even after 9 month after purchase).
Mr vishal, also not refusing that you will not get the warranty, instead mr vishal is forwarding it to mr pankaj (Service person) and mr pathak to contact for warranty punch in online system (Even after 9 month after purchase).
On asking warranty paper they told no need of paper, on insisting about warranty paper service person found extended warranty not punched on system. Mr vishal (Sales), previously told about warranty will be given by him, but later he told warranty punch in system will be done by mr pankaj (Service person) and mr pathak.

All audio recording sent through email to renault customer care at [protected]@renault.com
I am unable to attach here as no audio attachment option available.

On listening the audio, you will understand why i buyed old year 2014 car model in new year 2015, as mr pathak & mr vishal, both told by buying old 2014 car model customer will get 4 (2+2) yr warranty with 4 year road side assist, as this scheme is their in old car model.
(Kindly put yourself in place of customer, your will not buy old model (Car, mobile, anything, etc.) until unless you will get extra benefit from company), it is sales person fault that they are saleing old item by telling lie.

From
Dr. G k agrawal
Dr. Ankur agrawal
[protected]