[Resolved]  Reserve Bank Of India [RBI] — Against ATM unsuccessful transaction and cash not refunded by regarding branch

Address:	Bareilly, Uttar Pradesh, 243006
Website:	www.unionbankonline.in

Dear Sir/Mam
I am customer of axis bank india and have a debit card of Axis bank. my problem began when I was trying to cash widrawl by this debit card through The ATM o[censored]nion Bank of india. it was the rohilkhand university branch Bareilly UP. there were two ATM machines so I was using one of them then I was following the cash widrawl procedure for rupees 10000. after that ATM machine started for counting the cash, this was taken long time more than 3 or 4 min. but my cash was not out from the ATM machine and A massage has been shown on the screen " your last transaction was declined". so there I was not get my amount but the amount of rupees 10000 debited from my account. then I think it is the normal problem that amount will return automatically in my account within 24 hours. so after that I was going to 2nd ATM machine and get successful widrawl of rupees 10000.
then I waited till to next day but my amount of first failed transaction was not returned in my account then I raised a claim complain throw my home branch of axis bank panipat Haryana and customer care of axis bank. the complain numbers were [protected] & 24882406. both complains were rejected by bank of india and reply of that complains was " your transaction was successful".
After that I visited personally to regarding branch o[censored]nion Bank of India, there I was meet to executive and submitted an application for CCTV footage of regarded transaction. i have the receiving copy of that application I can show that. after four days executive o[censored]nion Bank of india called me on my mobile phone and they asked me "your claim was received by me but the transaction no. was wrong which is mentioned by axis bank in the claim so I was rejected the claim. now when you will raised again the claim by your home branch then I fulfill the claim and your money will be returned in your account." but they refused for CCTV footage because when I was in the ATM room that time one union bank executive also entered the ATM room and they was doing some abnormal activities in regarded ATM machine.
then I complained again and again through my home branch but all complains rejected by union bank. after that I called to regarded branch o[censored]nion bank of india but they asked me every time they were not get any claim from axis bank. the complain no are [protected], [protected], 24882406, [protected] & [protected]. now i feel like maintally harassment, so please look the matter and help me. details of my debit card and transaction are as:

Card No. : [protected](Axis Bank)
A/C No. : [protected]
Transaction Date & time : 10 August 2016 at about 07:00PM
Amount : 10000 rupees
ATM & Branch where I trouble the problem : Union Bank Of India Rohilkhand university Bareilly, UP