Reserve Bank Of India [RBI] — An appeal for refunding money to my account due to mobile top up through sbi freedom app

Address:

Burdwan, West Bengal, 713303

Sir,
I sri souvik roy would like to inform you that i have an account in sbi murgasol (2089) asansol branch under burdwan district, westbengal (a/c no - [protected]). i am using the sbi freedom mobile banking app through my android mobile (samsung galaxy grand 2, mob no-[protected]) from the last 4 years to recharge mobile nos and other utilities. on 01/9/2016 i have recharged my mobile no [protected] (airtel) an amount of rs/- 150 through sbi freedom app, but the said amount has not recharged due to some unknown technical issue and was also the amount debited from my ac. till now the amount is not yet reversed back or credited to my ac. i have already gave a written complain to the branch manager. now its one month over and i have not yet receive any resolution from their end. every time i have gone to the bank i have been harassed by the behavior of service manager and branch manager both. even they are not entertains myself properly. now its a very serious and prestigious matter to me. i therefore request you to please take necessary steps from your kind end to solve this problem as early as possible. thnx and regards.