Reserve Bank Of India [RBI] — Atm transaction declined report

Website:

www.consumercomplaints.in

Account number:[protected]. I have account in bank of baroda salem, tamilnadu.It is a salary account.I went to atm to take 1500 on 28.10.2016...but the transaction was declined I don't get any amount but I got 1500 rs deducted from my balance.I called the customer care but no response all the time the customer care was busy.Then I mailed to the main branch the officer sathish Kumar.Y replied the amount will be reversed or else we will refund .but still now i dint get my amount.pls consider my request and take the action immediately.
Thank you