[Resolved]  Reserve Bank Of India [RBI] — Atm withdrawal - account debited but cash not dispensed

Address:	New Delhi, Delhi, 110062
Website:	secweb.rbi.org.in/BO/compltindex.htm

ATM withdrawn- account debit but cash not dispensed

Sanjeev Competent
17 Apr

to chairmansbi.cu., gm.customer
Dear GM SBI Bank,

We have visit in KoTAk mahinendra bank Nehru place shop no g-6, on[protected] for rd 500 withdrawn but payment not received and received the below message

(Rs 500 withdrawn from A/c xxxx 7544 on 260316 at KMB ATM DELON984 .Txn#[protected] .Avl bal Rs 755.1.[protected]:18AM

On the spot we have Complaint after 1/2 hours on customer care no.

18 days given by customer care for resolution. Yesterday we have received the below message.
(Your complaint AT[protected] has been attended to and closed after resolution as:ATM BANK HAS AGAIN CONFIRMED THIS TRANSACTION AS SUCCESSFUL. RELEVANT D)

After received the message we have call to customer care his saying your transaction successfully but I have saying which proof you can tell me but his saying we have not any bifurcation for the same pls visit all relevant document send your home branch.

We have visit same day but branch manager saying we have not any details for the same pls ask customer care for cctv footage for final resolution.

We have recording all conversations with branch.

Please aging check the all details in your end and also check the cctv footage for final report.

Name sanjeev Kumar
A/c no [protected]
Branch code 8078
Register mobile no [protected]
AtM no [protected]

Note:- after 1/2 hours again Union bank withdraw the rd 500/- we have received the amount why again done the same amount transaction.
Another transaction scussfull detiils

(Rs 500 withdrawn from A/c xxxx 7544 on 260316 at UBI ATM WDEL1650 .Txn# 6507 .Avl bal Rs 255.1.
[protected]:25AM.(

Regards
Sanjeev Kumar
[protected]


Sanjeev Competent
Attachments18 Apr

to gm1.lhodel, agmcustomer.lh., gm3.lhodel, gm2.lhodel, help.bcsbi, chairmansbi.cu., gm.customer
Dear Team,

Please resolve the issue, attached Branch Manager & Customer Care discussion audio.

customer care not cleared the resolution and she refer branch manger he directly denied for the same issue not done branch end.

Please refund my money other wise provide the CCTV footage as per translation time ( already mention on trail mail).

2 Attachments


GM1 18 Apr
Dear Sir, We acknowledge receipt of your mail and have forwarded to our Dy. G...

Sanjeev Competent
19 Apr

to GM1, atm, dgm1
Dear Team,

We have reopen the complaint but we have received the message both complaint closed without any resolution.

Against the branch updated the status call me but we have not received any call but we have two time call to customer care in time received the message and also call to nodal officer no but phone not pick their anybody's.

Message received details below:-
Your complaint CS[protected] has been attended to and closed after resolution as:Thankyou for the feedback. Necessary action has been taken to improve c

Your complaint AT[protected] has been attended to and closed after resolution as:YOUR CLAIM IS AGAIN REJECTED BY APPROPRIATE AUTHORITY. RELEVANT DOCUMEN

Please take the issued personally and closed proper way with satisfaction pls provide the relevant details or successfully transaction cctv footage

Arrange the con call with home branch branch manager or send the appointments from home branch manager so that we insure all details available with branch manager and go to the clarify.

Regards
Sanjeev Kumar


Sanjeev Competent
21 Apr

to GM1, atm, dgm1
any update


agmcustomer.[protected]@sbi.co.in Attachments21 Apr
Dear Sir, आपकी शिकायत को हमने संबंधित विभाग में अग्रेषित की हैं जो आपके मामले...

Sanjeev Competent
21 Apr

to SBI.08078, GM1, atm, dgm1
Dear Branch Manager,

As discussed eith GM Delhi,

please find below conversation with all of you related accounts debit but cash not disbanded from ATM.

till date debit amount not reverse only discussion running.

please take the necessary action and resolve the issue, trail mail below.


agmcustomer.[protected]@sbi.co.in 22 Apr
From: GM1 Sent: Thursday, April 21, 2016 10:46 AM To: agm customer ; atm comp...

Sanjeev Competent
22 Apr

to agmcustomer.lh.
How much time required for the same query closer


gm.[protected]@sbi.co.in 22 Apr
महोदय/महोदया, Dear Sir/Madam, आपका निम्नलिखित ई-मेल हमें प्राप्त हुआ। We ackn...

Sanjeev Competent
22 Apr

to pstocgm.lhosan, gm.customer, agmcustomer.lh.


Mail Delivery Subsystem 22 Apr
Delivery to the following recipient failed permanently: pstocgm.[protected]@sbi.co...

Sanjeev Competent
25 Apr

to SBI.08078, GM1, atm, dgm1
Dear Branch Manager, GM.

Please confirm any update.


Sanjeev Competent
25 Apr

to SBI.08078, GM1, atm, dgm1
Dear All of You,

Tomorrow one month over for this complaint but till date not reply received from all bank authority.

very poor services of State Bank India.

Tomorrow I am eligible for send the same complaint to RBI Bank.

please see EOD.

Regard's
Sanjeev Kumar


agmcustomer.[protected]@sbi.co.in 26 Apr
From: gm1.[protected]@sbi.co.in Sent: Monday, April 25, 2016 12:29 PM To: agmcusto...

Sanjeev Competent
27 Apr

to agmcustomer.lh., chairmansbi.cu.


Sanjeev Competent
27 Apr

to agmcustomer.lh., chairmansbi.cu.
gm2.[protected]@sbi.co.in


Sanjeev Competent
27 Apr

to agmcustomer.lh., chairmansbi.cu., gm2.lhodel


Sanjeev Competent
1 May

to gm2.lhodel, agmcustomer.lh., chairmansbi.cu.
Yet not received any update pls check


Sanjeev Competent
2 May

to bonewdelhi, gm2.lhodel, agmcustomer.lh., chairmansbi.cu.
Dear RBI Bank,

Till date not response from Bank and RBI (RBI Complaint no [protected]


Sanjeev Competent
3 May

to gm2.lhodel, agmcustomer.lh., chairmansbi.cu., bonewdelhi, gm.customer
Dear Gm,

POOR SERVICE SBI BANK NOT REPLY ANY PERSON.

Please suggest hot to resolve the issue.


Sanjeev Competent
4 May

to cepcnewdelhi
Dear RBI BANK,
How muck time required for reslve the the issue.

RBI Complaint no [protected]

almost one month over with SBI bank & 8-9 Days over with RBI but till date not response anywhere.


Sanjeev Competent
4 May

to po


[protected]@rbi.org.in 4 May
Delivery has failed to these recipients or distribution lists: [protected]@rbi.org.in ...

CEPC, NewDelhi 4 May
Dear Sir As your complaint comes under the jurisdiction of the Office of the ...

Sanjeev Competent
4 May

to chairman, mdcbg, mdge.as, mdnbg, md.cr, dmd.sam, dmd.cio, cfo, dmd.ima, md.cag, dmd.cdo, dmd.csnb, dmd.coo, dmd.cco, dmdge.ib, dmd.cro, dmd.mcg, cgm.ibg, cgm.rm, cgm.stu, cgm.gco, cgm.frt, cgm.samg, cgm.cppd, cgm.sme
Dear ALl,
Please find below complaint till date not resolve. (trail mail)

request for any one 42 persons reply & resolve.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear GM SBI Bank,

We have visit in KoTAk mahinendra bank Nehru place shop no g-6, on[protected] for rd 500 withdrawn but payment not received and received the below message

(Rs 500 withdrawn from A/c xxxx 7544 on 260316 at KMB ATM DELON984 .Txn#[protected] .Avl bal Rs 755.1.[protected]:18AM

On the spot we have Complaint after 1/2 hours on customer care no.

18 days given by customer care for resolution. Yesterday we have received the below message.
(Your complaint AT[protected] has been attended to and closed after resolution as:ATM BANK HAS AGAIN CONFIRMED THIS TRANSACTION AS SUCCESSFUL. RELEVANT D)

After received the message we have call to customer care his saying your transaction successfully but I have saying which proof you can tell me but his saying we have not any bifurcation for the same pls visit all relevant document send your home branch.

We have visit same day but branch manager saying we have not any details for the same pls ask customer care for cctv footage for final resolution.

We have recording all conversations with branch.

Please aging check the all details in your end and also check the cctv footage for final report.

Name sanjeev Kumar
A/c no [protected]
Branch code 8078
Register mobile no [protected]
AtM no [protected]

Note:- after 1/2 hours again Union bank withdraw the rd 500/- we have received the amount why again done the same amount transaction.
Another transaction scussfull detiils

(Rs 500 withdrawn from A/c xxxx 7544 on 260316 at UBI ATM WDEL1650 .Txn# 6507 .Avl bal Rs 255.1.
[protected]:25AM.(

Regards
Sanjeev Kumar
[protected]

[protected]


Mail Delivery Subsystem 4 May
md.[protected]@sbi.co.in Google tried to deliver your message, but it was rejected by...

Sanjeev Competent
5 May

to chairman, mdcbg, mdge.as, mdnbg, md.cr, dmd.sam, dmd.cio, cfo, dmd.ima, md.cag, dmd.cdo, dmd.csnb, dmd.coo, dmd.cco, dmdge.ib, dmd.cro, dmd.mcg, cgm.ibg, cgm.rm, cgm.stu, cgm.gco, cgm.frt, cgm.samg, cgm.cppd, cgm.sme
Dear All,

can you check the transaction in this way like cash withdraw from KOTak mahinder Bank ATM through SBI Debit card, details push to SBI for debit and data pushed from sbi to kotak for debit confirmation for cash dispensed but in that time sbi network goes down and my a/c got debited but from sbi end but same amount not credit to Kotak and not dispensed me. so kotak mahindra bank atm of that day has been settled without any discrepancy. as per your feedback transaction are correct can you can check you have reimbursed the same amount to Kotak bank if you have not re-reimbursed that mean transaction is a switch transaction from sbi end. check and reconcile again and also check CCTV footage of KOTak mahindra bank ATM.


Mail Delivery Subsystem 5 May
Google tried to deliver your message, but it was rejected by the server for t...

Sanjeev Competent
5 May

to gm.customer
Dear Mr GM,

Tanu Pandey discussed today for same but till date not response, please see donate the some time for this case.


Thanks for SBI poor services.


Sanjeev Competent
6 May

to GM1, SBI.08078, atm, dgm1
Dear Branch manager,

As discussed, we have no received any mail from your side,

Regards
Sanjeev Kumar
[protected]


sbi.[protected]@sbi.co.in Attachments6 May
Dear Sir, As per you complain we have e-mailed to NFS (Coordinating agency fo...

Sanjeev Competent
Attachments6 May

to asc.nfs
Dear NFS Team,

Please check priority in both way,

1 CCTV footage check
2 switch transaction details or if transaction success you have pay this amount to Kotak bank. please reconcile

we have not received any amount from this ATM.

Attachments area

Sanjeev Competent
9 May

to sbi.08078
Dear Branch Manager SBi Pushpa Bhwan Branch,

Please updated the status of CCTV & Transaction.


Sanjeev Competent
10 May

to sbi.08078
Dear BM,
Please uprate the status.


Sanjeev Competent
18 May

to po
Please any update


[protected]@rbi.org.in 18 May
Received: from mail2.rbi.org.in (172.18.7.18) by RBIHUB03.RBI1.rbi.org.in (17...

Sanjeev Competent
24 May

to cgmcepd, mcjadhav, mohank, shishirkumar, anandan, CEO, CM, atm, agmcustomer.lh., chairmansbi.cu., SBI.08078
Dear RBI Top management & SBI banking Team,

You are all aware for my problem if not aware please go through trail mail.

My complaint not closed till date from SBI bank and not good respoce From RBI.

because SBi send the mail to ATM host banking for cctv footage, but till date not response, and not reverse my payment.

or against sbi bank complaint send to RBI for resolution we have not received proper direction for the same from.

but rbi customer care two time call me from Delhi landlines no (today again call me for stooping mail again and again through this no[protected] time 09:47am), she saying we have not time for your query resolution because we have check December 2015 complaint after complaint the February complaint then w have check your query but till date don't send any mail,

we have request for same send me in writing she denied. she not given me time frame for the same, she say i din;t no how much time done for because doesn't not matter me 500, 5000, 500000/-, this type feedback received from RBI.

can you confirm how much time required because any parameter you have deside for complaint closed.


all sineor team and top management we have send mail but not resposes.

i hope give me from you good resposes after this mail or please confirm you have not reverse my payment.

Kotak bank this transation doen in sucessfully why not given CCTV footage.


Final-Recipient: rfc822;[protected]@rbi.org.in
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found


CM IT CMS 25 May
Dear Sir, We regret for the inconvenience caused to you. We have already prov...

Sanjeev Competent
25 May

to CM, agmcustomer.lh., sbi.08078
can you arrange CCTv footage,

or Banking Ombudsman contact details


CEPD, CO Attachments2 Jun (6 days ago)
Consumer Education and Protection Department Reserve Bank of India Central Of...

Sanjeev Competent
2 Jun (6 days ago)

to CO
Dear Team,

This is mail only not resolution, all details al ready inform with trail mail.

Branch Manager along with SBI Top management in trail mail.
please look into this matter.


Sanjeev Competent
15:01 (4 minutes ago)

to cgmcepd, mcjadhav, mohank, shishirkumar, Abhay, CEO, atm, CM, agmcustomer.lh., chairmansbi.cu., SBI.08078
Please update the status.