[Resolved]  Reserve Bank Of India [RBI] — Complaint against HDFC bank for deducting amount from my saving account for the credit card which i do not have with me

Hi,

A particular amount(7324.25) has been deducted from my hdfc bank saving account for the credit card ending with 9581. Here I would like to highlight that I am not holding this card. I have also did couple of complaints to hdfc bank but I haven't get any satisfied answer from them.

I have contacted HDFC bank customer executive for the same and mentioned that I can not do the payment for the card which is not with me. Even after complaining multiple time with customer care I have also contacted Zonal officer, HDFC credit card department and senior management as well but still I have not any resolution from HDFC bank. One of my LIC policy was also scheduled to pay through HDFC credit card that has been lapsed. I have mentioned all those stuffs to HDFC bank and request to resolve the issue as soon as possible but every time I am getting system generated mails only. So please help me over to resolve this issue.

Please do the needful help for the same.
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Aug 5, 2021
Complaint marked as Resolved 
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Complaint comments 

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"Dear Customer,

I request you to share your Card /customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"

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