Reserve Bank Of India [RBI] — complaint no.[protected]

Website:

rbi.org.in/Scripts/Complaints.aspx

Need to know status complaint

I have saving bank a/c with icici bank mahape branch navi mumbai & debit card of the same bank. On dated 4th aug an unauthorized transaction has been taken place without otp. To my utter surprised immediately i tried to open my account but found that my account was blocked. I changed my pin &found that unauthorized transaction has been taken place.

Immediately i rushed to the bank customer care & informed about unauthorized transaction without otp. They have gone through all detail. We informed cyber cell of cbd belapur police station& acknowledgment letter of same has been handed over to bank branch also. Bank took prompt action & credited the amount 61900.00 in my account but unfortunately they again debited the said amount without information to undersign.

Now they are saying that this is second level authentication (3d secure pin) so bank cannot help. I would like to add that the card was with me whole time and card details never been shared with anyone. Also time of transaction was approx 4.30am early morning and reported this issue to same between 9:00am to 10:00 am.

I requested branch to give all detail of transaction for the month of aug 2018. I found that there is transaction of 612900.00 has been reported on 04.08.2018 (Saturday) but its value date is 05.08.2018 (Sunday). Although we have reported about unauthorized transaction on dated 04.08.2018. After that 61900.00 was credited in the a/c but after few days again it was debited again. It looks that first transaction was blocked then it was allowed due to certain reason which is known to bank only. I don’t understand why bank was in hurry to complete the transaction without addressing my problem. This is failure from bank otherwise transaction could not be completed if i have reported to within 10 hrs. This is unauthorized transaction and this is their system they can manipulate at any time and common man i who trying to fight this system. So, please do the needful & direct bank to credit said amount along with interest.

Also, they are not able to able to explain why my internet banking was locked, they hiding this fact and this proof o[censored]nauthorized transaction and fraud by by icici bank. Same time top level management unable to explain value date of this transaction.

Note:transaction detail has been attached (Transaction highlighted in yellow), mail conversation has been attached, service closed by bank has been attached, police copy has been attached, disputed form has been attached, also management level service request:sr[protected].

Debit card:[protected]
Account details:[protected]

Please let me know if you need more information & also let me know if you are not able to view any attachment.

Regards,
Kanishka kumar rai