Reserve Bank Of India [RBI] — ECS - Personal loan EMI issue

Address:

600097

Dear Sir,

I have taken a personal loan form Indusind bank this may 2016. i have requested initially that my salary is only 5th of every month hence you can put a date after 6th on every month for ECS mandate. but without intimating me in prior they have fixed the date on 4th of every month.due to this i have been continuously bounced twice and even i asked for the follow up date for the missed EMI they were telling we don't have such policies. i have escalated this issue to the respective branch many times but no use it was addressed by nodal officer but they refused to change the EMI date. hence i have lodged a complaint online in the RBI website, they replied that my complaint will be redirected to the bank again.

i need a solution for this issue. one thing i couldn't understand that the banks are focusing on the loan recovery amount through EMI's or more concerned about the bounce charges, ECS return charges etc., this clearly shows they are intended to pull money from the layman those who have rely on personal loans with paying higher interest rates.