Reserve Bank Of India [RBI] — edc terminal amount deducted (m swipe)

Dear sir,

I have taken two edc terminal from m swip.
1) [protected]

2) [protected])

And i am not using the same from dec 2019, i have called up m swip coustomer care and informed them to collect and no one is responded and collected.

There is a amount deducted from my account in the month of jan for rs.6730/-for edc rental

After that i have sent mail to m swipe from 27th jan 2020 no one is replyed i keep on fallowing and i have received a reply on 29th march 2020 saing that they have not received the request of cancellation and pick-up so i have replied to collect once again (Mail sent person name is harish pawar).

After that no one is collected again i have sent mails on 3rd april i have received a mail saying that your request has been forwarded and refarence number is tbk[protected]. But no one is collected the machine.

After sending mails on jun 6th i have received a reply saying that due to covid 19 thay are working on it again given reference number tbk[protected]/tbk[protected] still not picked up.

After sending mails also they have deducted rs.4720/- on 9th july 2020.

Below amount is deducted after sending mails (19th feb -1180 & 13th march -1180) sir i am not asking this amount as thay are saying that i have not informed but after there confirmation on 3rd april on there mistakes why i have to pay rs.4720/-

Kindly look in to this and ask them to credit the deduction amount and also inform them to pick the machine

Regards
Reddy