Reserve Bank Of India [RBI] — fraud foreign transactions happen with my citi savings account

Address:

CITI BANK, M.G Road, Bengaluru, Bangalore, Karnataka, 560001

Hi,
Some fraud foreign transactions (9 transactions) happend with my citi bank savings account (Acc no : [protected], branch : m. G road, bengaluru) on 21st apr 2019. And the amount 1, 13, 691 rs deducted from account with out any otp and authentication. Regarding this immediately have contacted citi bank customer care and requested to block my debit card and account. Upon their suggestion i have filed a police complaint in kr pura police station and the crime branch also. Please find the below fir numbers respectively on the same.
Kr pura policestation case no : 330/2019 and cyber crime branch fir no : 2843/2019.
And also forwarded the above documents (Cyber crime fir, kr pura police station fir, customer declaration form and dispute transactions list with references thru email to citi bank.

After that i haven't get any updates from the bank/branch even i have visited personally to m. G road.

I here requesting you to refund /recover the same amount to my account asap.

Please find the attached related documents on the above case.

Regards,
Maheswar reddy