Reserve Bank Of India [RBI] — Gold loan auctioned without customer consent

Address:	500044
Website:	www.iifl.com

Dear sir,

My father t. Srinivas goud has availed gold loan at iifl nallakunta branch vide gold loan ref no: gl6054611 dt 27th jan 2016

As my father was hospitalized for past few months due to critical care.. He was not reachable on his contact number, today when my father had contacted the branch to enquire about closure of the aforementioned loan, branch manager of iifl nallakunta had irresponsibly answered my father and he tried to avoid giving minimum information about the loan and simply told that gold is sent for auction to headoffice on 26th april 2017 and further information would be given by headoffice staff only.
When my father went to iifl head office, there were no staff to attend him and my father was made to wait for 2 hours and later an officer from home loan section had given the contact number of mr kiran (Incharge of auctions at iifl, ho)
When we contacted mr. Kiran, he denied to provide us the status of the gold loan availed by my father, he simply told that the information would be provided by iifl nallakunta branch staff only.

I request you to help us in this regard and please seek written explanation from
1. Iifl nallakunta branch manager for misguiding customer that information is available at head office though he could give all the information.
2. Iifl head nallakunta branch for sending it for auction with out customer consent, pledged ornaments should be sent for auction only when customer is not in a position to clear the dues.
3. Iifl head office staff for not attending to my father in time when he visited their office and made wait for 2 hours.
4. Iifl auction officer mr. Kiran for not giving the information when contacted, irresponsibly referring to branch office despite knowing that branch office had referred to head office.

Despite contacting both the offices, my father could not get any information about the loan. I request your intervention in resolving our issue.

Please help us in recovering our gold ornaments pledged with iifl as we are ready to pay all dues.