Reserve Bank Of India [RBI] — kotak bank service

Address:

Hyderabad, Andhra Pradesh

My CRN no is: 56686785
1.loan on card facility is available online when we calculate for Rs. 10000/- for 6 months duration it shows we need to pay Rs.1700. I tried to avail loan online but every time is was showing E107 error, please contact system administrator
2. So on March 9 i made a call to customer care & requested for Rs.10000/- loan. It was processed on March 15 & amount is added in my bill.
3. On 16th the loan request is declined and i did not receive money. But bank has debited Rs.10000/- from my SB account without information, and kept my account on Hold
This type of service I never seen, I requested for loan but you declined and additional 10000/- deducted from my account.
Please refund my amount.
I keep on calling customer care and writing email but no response.