Reserve Bank Of India [RBI] — mobile failed transaction value not revert

Address:

Pali, Rajasthan, 306401

Ref.: my account no. [protected] ifsc code: vijb0007012 with the name m/s premium flavers
Subject: wrongly debit my account with rs. 8451/- on dated[protected] under complaint no.[protected] dated 29th july 2018 to vijay bank at pali branch ifsc code: vijb0007012
Dear sir,
Previously on dated 29th july 2018, complaint request that my account was debit with rs. 8451/- on dated 29/07/2018, we are using vmobile app. For payment of our electricity bill payment to jvvnl (Jodhpur viduat vitaran nigam ltd.) in this get transaction id[protected] dt.29/07/18 and we get massage that transaction is failed, so we wait for 3 days for revert the value in account, but unfortunately the value not revert in our account than we complaint to vijay bank pali branch (Ifsc code: vijb0007012) and branch registered our complaint on dated 01/08/2018 no.[protected]. Two month have gone, but till today (04/10/18) we could not get the value.in this regarding, we also lodge complaint to customer care and provide “reg. Ticket no. 201809 – [protected]a” after all these efforts have no result, so need to write you.
Now 68 days have gone but till not revert the value, so request for complete the investigation early and revert the failed transaction value in our accounts.