Reserve Bank Of India [RBI] — my mother account not credited after one month of demand draft deposited

Address:	Moradabad, Uttar Pradesh, 244001
Website:	www.pnbindia.in

Hello sir
It has been more than a month my mother deposited a demand draft (Rs 21826, dd number# 783332) issued by treasury as her pension. After a month her account has not been credited. She is 65 years old and going bank one weekly to get an update about the payment transaction. No one from the staff is showing any interest. I tried to contact the branch manager but very much disappointed to see the response. There has been no action from bank staff after several follow up and i don't know
Whether the dd has been lost or still in transit. Please help. Let me know if i can call you to answer any query you may have.
Please see attached demand draft copy and deposit slip.

Please find more account detail.

Account # [protected]

Ifsc code: punb0442900

Account holder: leela devi.

Contact point: vinod joshi son of leela devi

Phone number : [protected]