Reserve Bank Of India [RBI] — no result of the complaint raised on 26th july 2017 fraud by debit card

Address:

411015

Myself trupti gaikwad have saving account with union bank of india, branch:- khadki (Ifsc code : ubin0538841).in my account i had balance of
Balance rs 38000 on 20th march 2017.

There was transfer of rs 38, 000 in midnight from my bank account in following manner and i received multiple message of money transfer

1. 20th march 2017 @ 11: 35 pm rs. 20, 000
2. 20th march 2017 @ 11:37 pm rs. 4000
3. 20th march 2017 @ 11:38 pm rs. 1000
4. 21st march 2017 @ 12:05 am rs. 10, 000
5. 21st march 2017 @ 12:10 am rs. 2000
6. 21st march 2017 @ 11:30 am rs. 1000

As of now i am not having any kind of net banking, mobile banking with union bank. When i visited to union bank of india branch, the branch manager told that your money has withdrawn by using the debit/ atm card, but the card was with me only. And the transaction was not done by me. And i had notice the messages as if the money is transferred or debited the sms should show the details of the same but it did not and also the sms of date 20th march 2017 the money transfer but it shows the date of 21th march how? Want the answer from the bank.

After that i logged complaint with commissioner office cyber cell crime and local police station vishartwadi on 22nd march 2017. As per the local police the debit card has been clone.

As per the bank manager amiya kumar (Mobile no :- [protected]) the amount has been withdrawn from union, icici and axis bank atm of mumbai. But now there was no positive response from his side from last 4 months. But now according to him we should loge complaint to rbi for getting my money back. According to him it’s our responsibility to loge the complaint here and there. The money has been gone from my account as the irresponsibility of the bank so now its bank responsibility to get the money back to my account as soon as possible.

I have attached the screenshot files of the messages which i have been received on 20th march to 21 march 2017. Please refer the messages carefully and answer my question is

How its possible the money is transferred without showing any account number or any otp but as per above the bank branch manager amiya kumar the transaction is done by using the debit card but how is it possible if the card is with me only and even if the transaction has took placed the dates should be shown properly its wrong please refer the screenshot of 20th march the money has transferred 0n 20th march but it shows 21th date please see carefully its a request from last 5 months struggling with bank & police to get +ve result. It’s a humble request please help to get money back asap


I am too foretasted and disappoint of bank behavior.
Kindly suggest what we should and please refund my amount asap.

I had raise a compliant in 21th march 2017 about my fraud transaction still i did not received my amount bank account. Lot of time i had spoken with union bank team they guys are not responded to complaint properly. I need my money created yo my bank account as soon as possible. Kindly i am requesting you to help me on the same to resolve my complaint.

The only request to the bank and also the rbi to get my money back as soon as possible.

Attaching the form of rbi, messages received on mobile please check the attachments for more information
Email:[protected]@gmail.com