Reserve Bank Of India [RBI] — Not crediting my old currency amount

Address:

600024

Dear sir
I was not in india from may 2016 to jan 2017
After returning to india with all the proper documents i went to chennai rbi and deposited my old noteschool of 500 and 1000 worth rs 16500 on 3rd feb 2017
The same was accepted and rbi gave me acknowledgment subject receipt of bank statements for the month of november and december 2016. I submitted the same on 4th feb to the email address provided by them.
Till now i have not received the money in my account
Kindly look into it and resolve the same
Regards
Srikamakshi