Reserve Bank Of India (RBI) — not get refund amount of faild transaction till now

Address:

Surat, Gujarat

Dear Mearcant and Yesbank, I have booked ticket with your company on 31st jan, 2015. but due to error i could not complete my transaction. However amount is debited from my account. I got mail from you that refund submitted to bank on 2nd feb, 2015. So again I request you to refund my amount, Otherwise I have to take some legal step against both of you. I have also complained to the bank regarding this matter and my ticket no for complain is 625344. Actually i am mentally harassed by both of You (bank and merchant) Where should I go? Here I also attached received file from you on 2nd feb, 2015 and 5th march, 2015. Thanking you, Regards, Chintan Dalal M[protected]